Policies & Returns
** We are not responsible for international customs fees** Standard shipping rates apply to all orders. If you have any questions regarding shipping rates or methods, e-mail firstname.lastname@example.org
We accept returns for a full refund or exchange 30 days from date of purchase. Please note that all sales are final when a custom monogram is applied. We offer a 365 day guarantee on items against defects, and will replace any defective item with the same item for no cost.
To be eligible for a return, your item must be unused and in the same condition that you received it. E-mail us at email@example.com describing your issue in detail and identifying it as either a return or a defect. We will determine if you are eligible for a return or replacement. Promotional items are not returnable.
Once we have approved your return, please mail your product to:
This Is Ground UK - Returns
Litton House, Saville Road
Peterborough PE3 7PR
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please fix the return address label and Customs Declaration Form (CN22) to the outside of the package. Please make sure that you do not declare a commercial value of over £15 or you may be liable for customs and duties charges when returning your order. Depending on your location, delivery time for exchanged products will vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
If you haven’t received a refund 7 business days from the date we contacted you, please contact us at firstname.lastname@example.org.