How do I contact Customer Service?
Email: customerservice@thisisground.com
Phone 24/7: +1 888 719 6040 & Online Chat: Monday - Friday 9:30am to 6:00pm (PST)

Do you ship internationally?
Yes we ship all over the world with our international carrier DHL! Customs duties and fees may apply.

When will my order ship?
Orders ship within 3-5 days unless otherwise noted in the product description. Some of our products are made to order. Please contact customer service with any inquiries in regards to lead time. You will receive an automated tracking confirmation once your order has been shipped. 

Can I get a refund/return my item?
Please read our return policy here: http://thisisground.com/pages/policies-returns

Which devices are compatible with the Mod Tablet 2 and Mod Laptop 2? 

Mod Tablet 2

AIR  |  7.5’’ W x 10.5’’ H | Apple iPad Air, Amazon Fire, Kindle E-Reader, Nexus 9, Samsung Galaxy Tab S 8.4 & 10.5 etc.

MINI  |  7" W x 9.75" H | Apple iPad Mini, Amazon Fire, Kindle E-Reader etc.

Mod Laptop 2

15-inch:

15-inch MacBook Pro
Lenovo Think Pad
Dell Latitude
HP Spectre 
HP Stream
Lenovo Yoga 3 Pro

13-inch:

13-inch MacBook Pro
13-inch MacBook Air
Surface pro 3
Dell XPS 13
Asus Zenbook
Toshiba 2
Google chromebook
Acer Aspire S7

11-inch:

11-inch MacBook Air
Surface 3
Asus Transformer
HP Stream 11

Read Detail Referral Program Terms & Conditions

As a Refer-a-Friend member (a “Referrer”), you are subject to This is Ground Terms of Use and This is Grounds Privacy Policy, as well as the following additional Terms & Conditions for the Referral Program:

Qualified referral

A Qualified Referral is defined as a purchase made at www.thisisground.com by a person (a "Referred Customer") who arrives to our website by clicking your Referral Program link. You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.

Who is Referred Customer?

The Referred Customer and the Referrer cannot be the same person. The Referred Customer must have a different email address, along with different billing and shipping information from the Referrer.

What are the Referral Rewards?

For you to earn referral rewards as a Referrer, the Referred Customer must complete an order greater than $30 in total value, minus all fees including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other 3rd party fees. 10 total successful referrals and you will be rewarded with the new credit code.

What are Reward Payments

Rewards are store credits payable in increments of $10 unless explicitly noted. The maximum Qualified Referrals earned per calendar year may be no more than 50 Qualified Referrals. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards.

Eligibility

Eligibility is limited to individuals only. This is Ground Referral Program cannot be used by businesses for affiliate lead generation as determined in This is Ground sole discretion. (Corporations are not people!)

No SPAM policy

You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from This is Ground Referral Program.

Right to close accounts

This is Ground reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the This is Ground Referral Program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

Right to cancel program or change terms

This is Ground reserves the right to cancel the Referral Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.

How do I use my Cordlupa?

Please view our tutorial by clicking on the link below:
https://www.youtube.com/watch?v=KJnpYNfVqYU

How do I use my Cordito?
You can fit up to 3 cables/earbuds in the Cordito. There's also a pouch to store your adapter(s). Please view our tutorial by clicking on the link below:
https://www.youtube.com/watch?v=l7nU6blZX4s

How do I use my Cord Tacos? Read Detail Refferal Program Terms & Conditions
Please view our quick tutorial by selecting the link below:
https://www.youtube.com/watch?v=1-sMuaRz0l8