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Wholesale & Partner FAQ's:


How do I place my order?

If you are a current customer, but do not have a login please request a login by emailing sales@thisisground.com. If you have a login, login to the portal and create your order. 

If you are a new customer, please apply here

 

What are the next steps after I submit my order?

We’ll review your order to determine your qualifying discount as well as timeline and send back a note with details.

 

What are your wholesale minimums?

MOQ are generally 5 pieces per SKU excluding Venture 2, Voyager 2 Bag, Mod Laptop 3, which have a MOQ of 3 pieces per SKU. The mins are subject to inventory availability at our distribution centers.

 

We want to customize the product with our logo. What are your minimums.

MOQ are 50 pieces per SKU excluding Venture 2, Voyager 2 Bag, Mod Laptop 3, which have a MOQ of 20 pieces per SKU.

 

What if the product or color I want is no longer on your portal?

Reach out via the contact form or to sales@thisisground.com and let us know the product you’d like + total quantities and we can see if it’s possible.

 

What are your lead times?

Lead times are approximately 6-8 weeks from receipt of payment. In some instances, we may be able to ship on shorter lead times, subject to inventory availability at our distribution center.

During the holiday season, lead times may be longer. Please place holiday orders well in advance.

 

How much is shipping?

Shipping Prices are quoted ex. The Buyer is responsible for customs, duties and any other fees associated with their orders. The Buyer is encouraged to use their own shipping account. Products supplied by TIG are not covered by content or goods in transit insurance policies. The Buyer bears full responsibility for damages or loss of stock in transit.

If required, cost of shipping can be quoted on request.


What is your return policy?

We have a no returns policy, except in the case of defects. We offer a 6-months guarantee on items against defects, and will replace any defective item with the same item for no cost.


How much are samples?

Product samples are available at full price. Once you place a larger order, we can apply the appropriate discount to your sample order.


What is your SEM policy?

It is not permitted under any circumstances to keyword advertise using the search terms “This Is Ground” or any of the TIG product names (e.g. Mod Tablet, Cord Taco, etc).